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Terms Conditions That Apply to Your mbi123 Account

Before you fund your account or explore the lobby, these terms set out what you agree to and what we commit to in return.

Account eligibility by local lawTouch 'n Go eWallet, Boost & GrabPay deposit rulesWithdrawal verification processAccount suspension & closure termsDispute and contact procedures

Explore the Lobby Read FAQ

TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause is unclear or you believe a term has been applied incorrectly to your account, contact us before taking any other step. We handle terms-related queries through three channels and aim to respond within one business day for written requests. Have your account ID and the specific clause number ready when you write in — it speeds up our review considerably.

Team online

Live Chat

Start a live chat session from any page on the site. Terms queries raised here are escalated to our account team and not handled by a general bot.

Email Support

Send a written request to our support address for formal terms disputes. Include your account ID, the relevant clause, and the date the issue arose.

Account Help Centre

The Help Centre in your account dashboard covers common terms questions — account closure, wallet mismatch rules, and withdrawal holds — with step-by-step answers.

HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

Your account data is held securely and used only to operate your account and process payments. We do not sell your details to third parties. Here is how we handle the four areas that matter most under these terms.

Data Handling

We collect only what is needed to verify your account and process withdrawals. Your wallet name from Touch 'n Go eWallet, Boost, or GrabPay is matched against your account record during every withdrawal.

Cookies and Session Data

We use session cookies to keep you logged in across pages. No tracking cookies are sold to advertisers. You can clear cookies from your browser settings without affecting your account balance.

Account Security Practices

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately via the Help Centre and contact us through live chat.

Requesting Changes or Closure

To update your registered wallet details or close your account, submit a written request via email with your account ID. Pending balances are processed before closure is confirmed.

What These Terms Cover and How They Apply

mbi123 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms form the full agreement between you and mbi123 the moment you open an account. Access to our lobby — including Live Roulette, People's Champion Slots, and the Esports Sportsbook — is subject to your acceptance of every clause here. Where eligibility is discussed, it

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depends on local law and is available only where local law permits. We do not accept accounts from regions where access is prohibited. Payment terms apply to all wallet transactions. When you deposit via Touch 'n Go eWallet, Boost, or GrabPay, the amount credited to your
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account wallet is final once the transfer confirms. We do not reverse confirmed deposits except where a verified technical error occurred on our end. Withdrawals follow a verification step where we confirm your account identity matches the wallet name on record — this is standard practice
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and protects your funds from misdirected transfers. We may update these terms at any time. Changes take effect when posted on this page. Continuing to use your account after a change is published counts as acceptance. If you disagree with any update, you may close your
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account before the effective date. Players in Seremban and across Malaysia can reach our support team to request a copy of the current terms at any time via live chat.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About mbi123 Terms & Conditions

These are the questions we receive most often about how our terms apply in practice. If your question is not covered here, live chat is the quickest route to a clear answer.

We post updates directly to this page. We aim to notify you via your registered email when a significant change is made. Continuing to use your account after the update date means you accept the revised terms.

Withdrawals are held until the name on your Touch 'n Go eWallet, Boost, or GrabPay account matches your registered account identity. Contact support with a screenshot of your wallet profile to resolve this quickly.

We may suspend or close an account if we detect a breach of these terms, including use from a prohibited region or activity that affects other accounts. You will be notified and any verified balance returned to your registered wallet.

Submit your dispute via email within 14 days of the transaction date. Include your account ID, the transaction reference, and the amount in RM. We review and respond within one business day.

Account-level transaction limits are shown inside your account dashboard under Payment Settings. These vary by wallet type — Touch 'n Go eWallet, Boost, and GrabPay each carry their own wallet-level limits set by the provider.

These terms are governed by applicable law in the jurisdiction where the account is operated. Access and eligibility depend on local law. For formal disputes, our support team provides the current escalation path on request.

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